Zest pizza&Burger

Refund & Cancellation Policy
 

Thank you for choosing Zest Pizza & Burger. We value our customers and aim to provide the best food
and service experience.

1. Order Cancellation

  • Orders can only be cancelled before preparation has started.
  • Once the order is prepared or dispatched, cancellation will not be possible.

To request a cancellation, customers must contact our customer support immediately.

�� Customer Helpdesk: 051-2610099

2. Refund Eligibility

Refunds are applicable only in the following cases:

  • Duplicate or incorrect payment
  • Order not delivered
  • Incorrect or damaged order received
  • Refunds will not be issued in the following cases:
  • Change of mind or taste preference
  • Order cancelled after preparation
  • Delay due to traffic, weather, or unforeseen circumstances

3. Online Orders

  • This refund policy applies only to online orders placed through our official website.
  • Orders placed in-store or through third-party delivery platforms are subject to their respective refund policies.

4. Refund Processing

  • Once a refund request is approved, the refund will be processed within 7–10 working days through the original payment method used at the time of transaction.
  • Please note that the time taken for the amount to reflect in your account may vary depending on your bank or card provider.

5. Right to Modify Policy

  • Zest Pizza & Burger reserves the right to update or modify this refund policy at any time without prior notice.



❓ Frequently Asked Questions (FAQ)
1. How can I place an order on Zest Pizza & Burger website?
    You can place an order by visiting our official website, selecting your desired items, adding them to the cart, and completing checkout using the available online payment options.

2. What payment methods are accepted?
    We accept online payments through debit/credit cards and bank-supported payment methods available at checkout.

3. Can I cancel my order after placing it?

  • Orders can only be cancelled before preparation has started.
  • Once the order is prepared or dispatched, cancellation is not possible.

For cancellation requests, please contact our customer support immediately.
�� Customer Helpdesk: 051-2610099

4. When am I eligible for a refund?
Refunds are applicable only in the following cases:

  • Duplicate payment
  • Order not delivered
  • Incorrect or damaged order

Refunds are not applicable once the food has been prepared or delivered.

5. How long does it take to receive a refund?
    Once approved, refunds are processed within 7–10 working days through the original payment method.
    The time for the amount to reflect may vary depending on your bank or card provider.

6. Does the refund policy apply to all orders?
    No. The refund policy applies only to online orders placed through our official website.
    Orders placed in-store or through third-party delivery platforms follow their respective policies.

7. What should I do if I receive an incorrect or damaged order?
     Please contact our customer support immediately with your order details.
In some cases, we may request supporting evidence (such as photographs) to investigate the issue.

8. What are your delivery hours and areas?
     Delivery hours and service areas are mentioned on our website and may vary based on location and availability.

9. How can I contact Zest Pizza & Burger for help?
    For any queries, complaints, or support, you can contact us at:
 �� Customer Helpdesk: 051-2610099

10. Can Zest Pizza & Burger update these FAQs?
      Yes. Zest Pizza & Burger reserves the right to modify or update these FAQs at any time without prior notice